First Inventory Ltd trading as First Inventory
Last Updated: 5 November 2026
At First Inventory, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how we collect, use and store it.
1. Introduction
Welcome to First Inventory.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a Free Local Market Report, contact us, subscribe to our emails, enrol in our online training course or use our ongoing support and mentoring services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
First Inventory is operated by First Inventory Ltd, trading as First Inventory.
Company Registration Number: 05917867
Registered Office: 124 City Road, London EC1V 2NX
Website: https://inventory-training.co.uk
Email: [email protected]
First Inventory Ltd is the data controller responsible for the personal information we collect and use for our own business purposes.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.
3. Personal Information We Collect
Depending on how you interact with First Inventory, we may collect the following personal information.
Contact and Enquiry Information
Your name, email address, telephone number (if provided), postcode or local area, and any information you include when contacting us.
Free Local Market Report Information
Your name, email address, postcode or requested geographical area, together with details of your report request and relevant correspondence.
Course Enrolment Information
Your name, contact details, student account information, course purchase details, enrolment date, learning progress and communications with our training and support team.
Payment Information
Information necessary to confirm purchases, maintain transaction records and manage payment enquiries or refunds. Payments are handled by the payment providers available through our Thinkific checkout. We do not ordinarily receive or store your complete payment card details.
Website and Technical Information
Depending on the technologies enabled and your cookie preferences, we may collect your IP address, browser and device information, pages visited, website interactions and cookie identifiers.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
Responding to Enquiries
To answer your questions and provide information about our training and services. Our lawful basis is our legitimate interests in responding to enquiries or taking steps you request before entering into a contract.
Providing Free Local Market Reports
To research your requested geographical area, prepare your individual report and email it to you. Our lawful basis is our legitimate interests in fulfilling your request or taking steps before entering into a contract, where applicable.
Managing Course Enrolments
To process purchases, create student accounts, provide access to training and deliver ongoing support and mentoring. Our lawful basis is the performance of our contract with you.
Email Marketing
To send course news, business tips and promotional information where you have given consent. You can withdraw your consent at any time.
Business and Financial Records
To maintain appropriate enquiry, transaction and accounting records. Our lawful bases are our legitimate interests in managing our business and compliance with legal obligations, as applicable.
Website Security and Analytics
To protect our website, prevent misuse and understand how visitors use our services. Website security is generally supported by our legitimate interests. Where legally required, we obtain consent before using non-essential analytics cookies.
Where we rely on legitimate interests, we consider your rights and freedoms before processing your information.
5. Free Local Market Reports
Visitors to our website can request a Free Local Market Report to explore the potential demand for property inventory services in their local area.
When you request a report, we collect your name, email address and the postcode, town or geographical area you would like us to research.
Every report is individually researched and prepared by First Inventory. We use the location information you provide to investigate the relevant local rental market and compile a report specific to your requested area.
Your completed report is then personally emailed to you.
We retain a record of your enquiry, report request and relevant correspondence for up to three years after our last meaningful contact with you. This enables us to respond to follow-up questions and maintain appropriate business records.
Requesting a Free Local Market Report does not automatically subscribe you to marketing emails.
You can choose separately whether you would like to receive occasional emails from First Inventory containing useful information, business tips and course updates.
6. Email Marketing and Mailchimp
We use Mailchimp to manage and send our email marketing communications.
If you choose to subscribe to our marketing emails, we may send you information about:
- First Inventory training courses and new training resources.
- Property inventory business opportunities.
- Useful business advice, marketing tips and course updates.
- Relevant First Inventory news, offers and announcements.
Where we rely on your consent, we keep appropriate records of that consent.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at [email protected].
Unsubscribing from marketing emails will not prevent us from sending essential communications relating to a course you have purchased, your student account, a Free Local Market Report you have requested or an existing contractual relationship.
Mailchimp processes relevant personal information on our behalf under its applicable data processing arrangements.
7. Online Course Enrolments and Thinkific
Our online training course is delivered through the Thinkific learning platform.
When you purchase the First Inventory Professional Online Inventory Business Training Course, we process your personal information to:
- Create and manage your student account.
- Confirm your purchase and enrolment.
- Provide access to your online training materials.
- Record relevant course activity and learning progress.
- Send important information about your training.
- Provide ongoing help, support and mentoring.
- Respond to account, payment and technical enquiries.
Following successful payment, students receive immediate access to the full training course.
Thinkific processes personal information in connection with operating the learning platform. Depending on the processing activity, Thinkific may act as our data processor or as an independent data controller for its own purposes.
Thinkific’s own Privacy Policy may also apply when you use its services.
8. Payments and Payment Processing
When you purchase a First Inventory training course, your payment is processed securely through the payment services available at our Thinkific checkout.
Depending on the payment method used, the payment provider may collect and process information such as your name, billing details, payment card information and transaction details.
First Inventory receives the information necessary to confirm your payment, provide access to your course, issue receipts, maintain financial records and deal with payment enquiries or refunds.
We do not ordinarily receive or store your complete payment card details.
Payment providers process personal information in accordance with their own privacy notices and applicable data protection requirements.
We retain relevant financial and transaction records for the periods required by applicable tax, accounting and other legal obligations.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support its operation, improve security and understand how visitors interact with our website.
Cookies are small text files that are stored on your device when you visit a website.
Essential Cookies
These cookies are necessary for the website to function correctly, maintain security and provide services you request. They do not normally require your consent.
Analytics Cookies
Where analytics tools are enabled, they may help us understand how visitors find and use our website, which pages are visited and how we can improve our services.
We will obtain your consent before setting or accessing non-essential analytics cookies where required by UK law.
Third-Party Content
Some pages may contain content provided by third parties, such as embedded videos. These services may use cookies or collect technical information when you interact with their content. Where required, we will obtain consent before enabling non-essential cookies or similar technologies.
Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings. Where our website uses cookies requiring consent, you will also be able to make your choices through the cookie controls provided on the website.
Disabling certain cookies may affect the functionality of some website features.
10. How We Share Your Personal Information
We respect your privacy and do not sell your personal information to third parties.
We may share relevant personal information with trusted service providers where necessary to operate our business, deliver our training courses and provide our services.
These may include:
Website Hosting and Technical Services
Providers responsible for hosting, maintaining, securing and supporting our website and online services.
Thinkific
Our online learning platform, which enables us to manage student enrolments, deliver training materials and provide access to our courses.
Payment Processing Providers
Providers that securely process course payments and assist with transaction records, payment enquiries and refunds.
Mailchimp
Our email marketing platform, which manages subscriber information and distributes marketing communications to people who have chosen to receive them.
Professional Advisers and Business Services
Accountants, legal advisers and other professional service providers where access to relevant information is reasonably necessary for their services.
Legal and Regulatory Requirements
We may disclose personal information where required by law, a court order or a competent regulatory authority, or where necessary to establish, exercise or defend legal claims.
We only share information that is reasonably necessary for the relevant purpose and take appropriate steps to protect personal information when using external service providers.
11. International Data Transfers
Some of the third-party service providers we use, including Thinkific and Mailchimp, may process or store personal information outside the United Kingdom.
This means that your personal information may be transferred to, or accessed from, countries with different data protection laws.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection legislation.
Depending on the circumstances, these safeguards may include:
- Transfers to countries recognised by the UK as providing an adequate level of data protection.
- Appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.
- Other lawful transfer mechanisms permitted under UK data protection legislation.
You can contact us at [email protected] if you would like further information about the safeguards applicable to transfers of your personal information.Some of the third-party service providers we use, including Thinkific and Mailchimp, may process or store personal information outside the United Kingdom.
12. How Long We Keep Your Personal Information
We only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal, accounting and regulatory obligations.
Our retention periods depend on the type of information and why we need it.
Free Local Market Report Enquiries
We retain enquiry details, report requests and relevant correspondence for up to three years after our last meaningful contact with you, unless a longer period is necessary for a specific legal or business reason.
Email Marketing Information
We retain your marketing subscription details while you remain subscribed. If you unsubscribe, we may retain limited information to record your preference and ensure that we do not send you further marketing emails.
Student and Course Information
We retain relevant student account, enrolment and learning records for as long as necessary to provide course access, ongoing support and mentoring, administer our services and meet applicable legal obligations.
Financial and Transaction Records
We retain relevant invoices, payment and accounting records for the periods required by applicable UK tax and accounting legislation.
General Correspondence
We retain business correspondence for as long as reasonably necessary to respond to enquiries, manage our business relationships and address any complaints or legal claims.
When personal information is no longer required, we will securely delete or anonymise it, unless we are legally required to retain it.
13. How We Protect Your Personal Information
At First Inventory, we take the security of your personal information seriously.
We use appropriate technical and organisational measures to help protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include:
- Secure, password-protected accounts and systems.
- Secure website connections using HTTPS encryption.
- Restricting access to personal information to those who need it for legitimate business purposes.
- Using established service providers with appropriate security arrangements.
- Keeping website software, plugins and security measures under review.
- Taking appropriate steps to protect personal information when communicating with customers and students.
Although no website or internet-based system can guarantee absolute security, we take reasonable precautions to protect the personal information entrusted to us.
If you have any concerns about the security of your personal information, please contact us at [email protected].
14. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information. These rights are subject to applicable legal conditions and exemptions.
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information in certain circumstances, subject to any legal obligations requiring us to retain it.
Right to Restrict Processing
You can ask us to restrict how we use your personal information in certain circumstances.
Right to Object
You can object to certain processing activities, including processing based on our legitimate interests. You have the right to object at any time to the use of your personal information for direct marketing.
Right to Data Portability
Where applicable, you can request certain personal information in a structured, commonly used and machine-readable format, or ask for it to be transferred to another organisation.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
To exercise any of these rights, please contact us at [email protected].
We will respond in accordance with the timescales required by UK data protection law, normally within one month. We will not ordinarily charge a fee for handling your request.
15. Complaints and the Information Commissioner’s Office (ICO)
If you have any concerns or complaints about how First Inventory collects, uses or protects your personal information, please contact us so that we can investigate and try to resolve the matter.
You can contact us by email at:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection and information rights.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
You do not need to contact First Inventory before making a complaint to the ICO, although we would welcome the opportunity to address any concerns you may have.
16. Children’s Privacy
Our website, online training courses and business services are intended primarily for adults who are interested in starting, developing or operating a property inventory business.
We do not knowingly target our services or marketing communications at children, or intentionally collect personal information from children without an appropriate lawful basis.
If we become aware that personal information has been collected from a child in circumstances that require corrective action, we will take appropriate steps to address the matter, including deleting the information where necessary.
If you believe that a child has provided personal information to First Inventory, please contact us at [email protected].
17. Links to Other Websites
Our website and online training materials may contain links to third-party websites, applications and services that are not operated or controlled by First Inventory.
These may include external business resources, training materials, software providers and other websites that we believe may be useful to our visitors and students.
When you follow a link to an external website, that organisation may collect and process your personal information in accordance with its own privacy policy.
First Inventory is not responsible for the privacy practices or content of websites operated by third parties.
We encourage you to review the privacy policies of any external websites before providing them with your personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable data protection legislation.
Any changes will be published on this page, together with the date the Privacy Policy was last updated.
Where changes significantly affect how we process your personal information, we will take appropriate steps to inform you where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
19. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or your rights under UK data protection legislation, please contact us using the details below.
First Inventory Ltd trading as First Inventory
Company Registration Number: 05917867
Registered Office: 124 City Road, London EC1V 2NX
Email: [email protected]
Website: https://inventory-training.co.uk
We will be happy to assist with any questions or concerns relating to your personal information.